Pattisons Patisserie

Very un hygienic Mentioned it to the manager the day before the barrista uses his bare hands to level out the ground coffee without gloves for every order touches the recipts the coffee bin a dirty rag and the machine . Gave them benefit of the doubt went in the next day and observed the same barrista walk out from the back of the shop not wash his hands and start making coffes and he is still doing the same thing using his bare hands to level out the ground coffee !!! Pattersons is meant to be a well respected shop and there prices are not cheap so you would expect top service also with the amount of fear since covid and sickness you would assume hygiene would would a top priority for their customers.

In response to the Owners Comment: Correct company - copy of refund attached. It was a beef pie - may have got the name of pie wrong. Had you called the store to check whether this happened or spoken to the Owner whom the manager spoke to, you wouldn't have needed to question it on my review. The whole experience was quite awful. Exactly - raw pastry - the Manager should have just acknowledged that, offer an apology, a refund or replacement instead he told me that it was normal. Clearly it is not. Had he acted appropriately I would not have needed to write the review. Maybe your staff need more training in the kitchen and customer service . He took my number - you should have it. There is nothing else to say. I’ll leave it up to you the reader to make your own decision. Here’s what happened. Supporting local business in these trying times and purchased a family Guinness beef pie for lunch with my hard earned money. Heated pie in oven. When cut there was this white substance oozing out from under the pastry. Looked like cheese sauce – there is no cheese sauce in Guinness pie! On further investigation, discovered it was raw pastry – not in the slightest bit cooked and had melted and mixed into the pie. Took the whole pie straight back to Patterson’s St Ives – still warm. The manager was awful, accusing me of not knowing the characteristics of pastry and arguing it was supposed to be like that. And then after my refusal to not accept that, only offering to send it to the “kitchen” to be investigated. Refusing to give me a refund. I requested to speak to the owner. The owner was not in the shop. I requested that he call. The manager was speaking to the owner, running a fork through the pastry. Only then did I get my refund. No acknowledgement of the sub-standard quality of pie, no apology for not initially giving me the refund, wasting my lunch break and the fact I had no lunch. Absolutely disgusting customer service and bad quality food. Will never purchase from any Pattison’s again. There are plenty other cafes that are appreciative of my patronage, with better service and quality food. Photo’s attached

Lovely venue, friendly staff. We got our road trip pastries to go. Bought the sausage roll, spinach feta roll and creamy chicken pie. The spinach and feta is worth trying! A very cheesy feta comes through. Great savoury homey flavour in the creamy chicken pie. Would prefer the pastry to be more flaky, these ones are more on the doughy side. Sausage roll filling is aberage, can taste the breadcrumb/filler. Bonus: Tomato sauce was included in price 🙂 enjoy!